Image Recognition for Error Messages
An automatic analysis of error messages accelerates the search for solutions and optimizes the customer service management.
Turn Screenshots and Photos into Structured Service Cases and Faster Solutions
Error messages often reach customer service as screenshots or smartphone photos. Before troubleshooting can begin, service agents must manually identify error codes, interpret symbols, collect contextual information and search previous cases or knowledge articles.
DATAbility automates this process. AI-powered image and text analysis extracts the relevant information, classifies the error and connects it with existing service knowledge—creating a faster and more structured path from error report to solution.
From Error Message Recognition to Service Solution
Cost savings and higher customer satisfaction are achieved by reducing handling time of cases
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Customer
uploads a error message in the form of a screenshot or photo via service portal or mobile app.
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Image Processing
identify relevant text blocks and icons within the image.
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Natural Language Processing
classifies the error message by analyzing words and phrases and comparing them with previous.
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Case
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
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Troubleshooting
is accelerated since service agents benefit from more efficient case handling.
The integration of our AI service accelerates and simplifies the troubleshooting process
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Quick and Easy:
Customers benefit from a user-friendly reporting. Uploading a screenshot or photo of the error message is sufficient in order to create a new case.
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Automatic Identification of Solutions:
In case the error is already known, corresponding articles from the knowledge database will be suggested by our AI service.
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Rapid Processing of Cases:
Relevant areas of an image are automatically localized and text and symbols are categorized. This makes it possible, for example, to quickly assign the case to the appropriate specialists.
Designed for Existing Service Workflows
The AI service can be integrated into existing customer portals, mobile applications and service management platforms such as ServiceNow. This allows organizations to enhance established processes without requiring customers or service agents to switch between disconnected systems.
From Error Message to Actionable Knowledge
Every processed error report contributes to a growing knowledge base. Over time, recurring issues become easier to identify, relevant solutions can be suggested more accurately and service teams gain a clearer understanding of common failure patterns.
The result is faster troubleshooting, reduced handling time and a more convenient service experience for customers and service agents.
Turn Error Messages into Faster Service Decisions
Let us explore how AI-powered error message recognition can be integrated into your existing service processes and systems.
