Image Recognition for Error Messages
An automatic analysis of error messages accelerates the search for solutions and optimizes the customer service management.
Cost savings and higher customer satisfaction are achieved by reducing handling time of cases
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Customer
uploads a error message in the form of a screenshot or photo via service portal or mobile app.
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Image Processing
identify relevant text blocks and icons within the image.
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Natural Language Processing
classifies the error message by analyzing words and phrases and comparing them with previous.
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Case
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
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Troubleshooting
is accelerated since service agents benefit from more efficient case handling.
The integration of our AI service accelerates and simplifies the troubleshooting process
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Quick and Easy:
Customers benefit from a user-friendly reporting. Uploading a screenshot or photo of the error message is sufficient in order to create a new case.
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Automatic Identification of Solutions:
In case the error is already known, corresponding articles from the knowledge database will be suggested by our AI service.
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Rapid Processing of Cases:
Relevant areas of an image are automatically localized and text and symbols are categorized. This makes it possible, for example, to quickly assign the case to the appropriate specialists.