The bottleneck of manual order processing. In many organizations, critical order-related communication is trapped in unstructured emails, PDF attachments, and loose documents. Manually interpreting customer requests, verifying product specifications, and matching them against ERP master data is time-consuming and highly prone to errors in pricing, quantities, and part identification. Instead of driving value, your skilled employees are tied up in repetitive validation tasks.
Order Intelligence completely automates this workflow. By combining Large Language Models (LLMs), Optical Character Recognition (OCR), and image recognition, our AI assistant instantly understands incoming customer inquiries. It extracts key information, validates it against your catalogs, and creates a structured, end-to-end process—from a messy customer email directly to actionable order data.
Order Intelligence supports your teams wherever unstructured customer requests meet complex product and order processes. From incoming inquiries to product matching and validation, repetitive manual tasks are transformed into intelligent, automated workflows.
Order Email Automation
Automatically analyze incoming order emails and attachments, identify relevant information and transform unstructured communication into structured data ready for further processing.
Customer Inquiry Automation
Understand and structure customer requests even when information is incomplete, inconsistent or expressed in different formats and terminology. Relevant requirements are automatically identified and prepared for the next process step.
Product and Spare Part Matching
Match customer descriptions, specifications, part numbers and other available information with the correct products or spare parts in your portfolio – supported by existing product and master data.
Order Validation and Processing
Validate extracted information against available business data and prepare consistent, structured order data for ERP systems and downstream workflows.
Intelligent Clarification
Automatically detect missing, ambiguous or conflicting information and initiate targeted clarification questions. This helps resolve uncertainties early and prevents unnecessary manual back-and-forth.
Order Intelligence reduces repetitive manual work while accelerating order-related processes and improving data quality. Your teams can handle growing volumes more efficiently, reduce errors and focus their expertise where human knowledge really adds value.
Faster Processing
Automate time-consuming analysis, matching and validation tasks. Customer requests can be processed significantly faster and moved into downstream workflows without unnecessary manual steps.
Higher Accuracy
AI-supported extraction, matching and validation help reduce errors in product identification, quantities, pricing and other order-related information.
Less Manual Effort
Reduce repetitive data entry, document review and validation tasks. Skilled employees can focus on complex cases, customer interaction and other value-adding activities.
Greater Scalability
Handle increasing order volumes and growing product complexity without proportionally increasing the workload of your service and order management teams.
Improved Data Quality
Transform unstructured customer information into consistent, structured and validated data – creating a reliable foundation for ERP systems and downstream processes.
Order Intelligence is designed to complement your existing IT landscape. Through APIs and flexible interfaces, the solution can connect with ERP systems, product catalogs, CRM platforms and other enterprise applications – enabling automated workflows without replacing established systems.
Order Intelligence is built on DATAbility’s CollecDA Information Intelligence Platform. By capturing, structuring, and enriching operational information from across your entire organization, CollecDA provides the ultimate foundation for smarter service processes, automated order handling, and data-driven operational insights.
Discover how Order Intelligence can turn your customer requests into structured, actionable order data – faster, more accurately and with less manual effort.