Troubleshooting

is accelerated since service agents benefit from more efficient case handling.

Case

is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.

Natural Language Processing

classifies the error message by analyzing words and phrases and comparing them with previous.

Image Processing

identify relevant text blocks and icons within the image.

Customer

uploads a error message in the form of a screenshot or photo via service portal or mobile app.