Comparison of economic efficiency with conventional maintenance strategie Identification of cost potentials of more than 50 % through AI
is accelerated since service agents benefit from more efficient case handling.
is generated and relevant fields (subject, responsible agents, priority, etc.) are filled in automatically.
classifies the error message by analyzing words and phrases and comparing them with previous.
identify relevant text blocks and icons within the image.
uploads a error message in the form of a screenshot or photo via service portal or mobile app.